Anna Harris’s Patient Playbook
Honest Ranting
about a problem that needs a solution
Some problems don’t have a workaround yet — they just need to be named, out loud and honestly, before anyone fixes them. This is where Anna takes off the nurse hat and rants as a patient about the maze that wears people down.
Take Off the Nurse Hat — the administrative maze
She steps out of clinician mode to speak as a patient about the part no how-to fixes: phone trees, MyChart, and bots that route you in circles instead of letting you reach the doctor; reverifying your ID a fourth time in the same system; callbacks that never come; 37- and 46-minute holds; and what she counts as seventeen layers between you and a human. “I need to take off my nurse hat and speak for patients… I am so tired of all the layers.”
Naming the problem is step one. The workarounds live across the rest of her playbook, and the structural fix in the legislation she backs.
Anna Harris’s content is independently created and published by her; AbilityForge indexes it as an allied public resource. The frustrations and figures here are her own account, presented as such — each post is linked so you can verify it directly. Nothing here is medical or legal advice.